Lexicon Labs

The Birth of Chatbots: Revolutionizing Customer Interaction The rise of chatbots has completely transformed how businesses and customers interact in today’s digital landscape. These AI-powered conversational agents provide efficient, personalized, and scalable customer service across websites, messaging platforms, and social media. By offering instant, 24/7 support, chatbots enable businesses to meet customer needs without delay, improving both engagement and satisfaction. The journey of chatbots began in the 1960s with early programs like ELIZA and PARRY . These pioneering conversational systems were the first to demonstrate the ability of machines to engage in human-like dialogue, laying the foundation for today's advanced chatbot technologies. ...